Privacy Policy

Privacy Policy

Committed to keeping your information safe and secure

VFX Financial PLC is registered under the Data Protection Act 1998 (the "Act"), which regulates how we use your personal data.

We recognise that it is our responsibility to protect your privacy when you use our products and services. We also may collect information to help us improve your customer experience, but we will let you know what we collect and why we collect it. Examples of "your information" are home address, date of birth, email address and telephone number.

This Privacy Statement sets out our policy on collecting and handling your personal information that you provide to VFX. We may change this privacy policy from time to time and we will always post the updated policy here. If you have any questions or concerns about our privacy policy, please contact our privacy team by clicking this link here

Collection of your information
We will not collect any personal information if you simply visit our web site. We will collect your personal information, for example, when you open an account with us or request reports from us. We also may collect your personal information from others, such as credit agencies, affiliates or other Regulatory bodies.

Use of your information
We need to use the information you give us to provide you with our services. This information will be kept confidential at all times. Primarily it will be used for:

  • Conforming with Legal and Regulatory requirements
  • Enabling your Log on to your Online account
  • Communicating with you
  • Delivering the products and services to you
  • We are required to record all phone conversations with you which may be referred to as required

Sharing of your information
All financial companies need to share customers information to run their everyday business. You can choose to limit some of this sharing, such as our affiliates marketing to you. Our policy is to enable "Opt in" or "Opt Out" options in communications. VFX uses information collected about visitors to our website to make sure our clients get the best out of us. We may be required to provide data to third parties if we outsource some of our services such as Regulatory checks. We may also be required to disclose information under Legal requirements and where credit and fraud checks are required.

Security of your information
Our technical experts are at the forefront of technology, and here are some of the measures we have in place to protect your data:

  • Java Sandbox model - probably the most secure internet access platform
  • HTTPS, using transport layer security (TLS) and secure socket layer (SSL)
  • Propriety encryption with triple DES overlay - 128 bit connectivity
  • Triple authentication: Client ID, User ID and password required to log in
  • None Use auto lock out
  • Full compliance Governance options for payment authorities

Whilst we implement the highest security protocols, the world wide web is an open communications medium and we cannot guarantee the security of your data. You accept that there is a risk that data transmitted to VFX via the website may be intercepted, and we will not be held liable for any loss or damage as a result, unless through our own negligence or breach of legal duty or care owed to you.

Please note that we may sometimes transfer your personal data to countries outside the European Economic Area (“EEA”) that may not have the same level of protection as countries within the EEA. By registering your details with us, you agree to such transfer and use of your personal data. VFX will at all times ensure that VFX Financial PLC and any third parties to whom your data is transferred have committed that they will comply with the VFX data protection requirements.

Use of Cookies
Cookies are small text files that are stored on your computer when you visit any web site & they remain on your hard drive unless you delete them. Click here for information on how to manage Cookies. Cookies do not give us access to any of your personal information, but simply help us track the use of our web site. We may use this information to help improve our services to you.

Other Firms may recognise the value that our services offer and may provide you with a link to our website. Please be aware that our Privacy Policy does not cover any information that may be collected on a web site that has a link to VFX. Any information that is passed to us by a recognised affiliate will be covered by this policy.

Your rights
Here is the link to the Information Commissioner's Office which details your rights. Their office number is: +44 (0) 303 123 1113 & their helpline is open from 9am to 5pm, Monday to Friday. You have a right to ask us for a copy of "your information" that we may hold. We will always look to have the most up to date information on our records. You have the right to request us to update anything that is not correct and please do, as this will help us. Most of your information will be available for you to amend on our secure Online eFX platform. Otherwise please contact us by one of the following methods below.

Contact us
If you have any questions please do not hesitate to contact us at or contact us in writing at: VFX Financial PLC, 65 Leadenhall Street, London EC3A 2AD, United Kingdom or call us at +44 (0) 20 7959 6900